Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.
A missed appointment is when you fail to show up for a scheduled appointment, cancel or reschedule same day, or are 15 minutes late.
A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide reminder calls the day before your appointment. However, you are responsible to remember your appointment regardless. Below, our missed appointment policies are outlined.
Surgical Appointments: All surgical appointments will have a $50 Surgical Suite Reservation Fee when the appointment is scheduled. If the surgery appointment is missed, the fee is non-refundable. If the appointment is kept, the fee will go towards the visit. Surgeries must be canceled at least 3 days in advance.
No-Shows will be kept on file and show up as an alert on your account.
We thank you for your cooperation and understanding of this policy. Should you have any questions please call 904-284-5624.