Appointment Policy

Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.

A missed appointment is when you fail to show up for a scheduled appointment, cancel or reschedule same day, or are 15 minutes late.

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments, and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide reminder calls the day before your appointment. However, you are responsible to remember your appointment regardless. Below, our missed appointment policies are outlined.


How to Cancel An Appointment

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least the day before. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. To cancel your appointment, please call 904-284-5624. Again, we ask that cancelations be made no later than the day before the scheduled appointment to avoid being considered a “no-show”.

What is a “no show”?

A “no show” is an appointment cancelled or reschedule the day of the appointment. Arriving late by 30 minutes or more for a scheduled appointment is also a “no show”.

Appointment “no show” Policy

The first time there is a “no-show” or late cancellation there will be no charge to the client, but our staff will call to check on the well being of you and your pet and to reschedule your appointment.

What happens on my second “no show”?

After the 2rd occurrence, you will be charged a $35 Room Reservation Fee in order to schedule another appointment. If the appointment is kept, the $35 will go towards that days visit. If the appointment is missed, the $35 is non-refundable. Should you choose not to pay the $35 to reserve your appointment time, you can be placed on our schedule as a work-in.

Surgical Appointments: All surgical appointments will have a $50 Surgical Suite Reservation Fee when the appointment is scheduled. If the surgery appointment is missed, the fee is non-refundable. If the appointment is kept, the fee will go towards the visit. Surgeries must be canceled at least 3 days in advance.

No-Shows will be kept on file and show up as an alert on your account.

We thank you for your cooperation and understanding of this policy. Should you have any questions please call 904-284-5624.