At Green Cove Animal Hospital our goal is to provide high quality individualized medical care in a timely manner. We strive to be on time for scheduled appointments and ask that clients give us the courtesy of a call the day prior if unable to keep an appointment. This allows us to staff appropriately and keeps us from delaying treatment for sick animals in anticipation of a scheduled appointment. As a courtesy we provide confirmation calls, emails, and text messages prior to scheduled appointments in an effort to avoid “no shows” for appointments.
**Should you choose not to pay the $35 Appointment Reservation Fee, you can schedule as a “work in” appointment. “Work in” appointments may have longer wait times.
“No shows” will be kept on file for one year. January 1 of each year the count will restart.
Surgical Suite Reservations
Due to “no shows” for scheduled surgeries which result in delayed surgeries for other patients, we will be instituting the following policy: All surgical appointments will require a $50 Surgical Suite Reservation Fee. Again this fee will go towards the surgical fees at your appointment. Cancellation or rescheduling of surgical appointments requires 3 days notice. If 3 days notice is not given then the $50 Surgical Suite Reservation Fee is non-refundable. For example, if you have a surgical appointment for Thursday, you must cancel or reschedule no later than Monday.
Thank you for your cooperation and understanding of this policy. Should you have any questions, please call 904-284-5624.